Before You Visit
Determine Your Eligibility
Before receiving services with VA Puget Sound, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact VA Puget Sound to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period. Let us help you reschedule or cancel your appointment.
New Patient Orientation
Have you attended VA Puget Sound's New Patient Orientation? For a copy of the slides and information presented in our New Patient Orientation, click here. Another great resource for patients is the Patient Aligned Care Team Primary Care Patient Handbook, providing everything you need to know about our Primary Care program.
Haven't attended yet? Here's a list of upcoming New Patient Orientation classes:
June 18 Seattle, 1 p.m. to 2:30 p.m., Building 1, Room 240
June 19 American Lake, 1 p.m. to 2:30 p.m., Building 9, Auditorium
Transportation
A shuttle service is provided between the Seattle and American Lake Divisions. Visit the shuttle page here.
During Your Stay
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Customer Service
A number of programs have been established at VA Puget Sound to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
Interpretation Services
We are committed to ensuring that medical information is clearly communicated to Veterans, patients, family members and caregivers. We strive to recognize the needs of those persons for whom English is a second language or those who are deaf/hard of hearing and communicate using American Sign Language (ASL). If you need interpretive services, please inform your provider.
After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.
Make a suggestion
If you have a suggestion for VA Puget Sound, please visit our Suggestion Program page.
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