Contact the VA Puget Sound Health Care System - VA Puget Sound Health Care System
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VA Puget Sound Health Care System


Contact the VA Puget Sound Health Care System

VA Puget Sound Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m.  Emergencies are seen 24 hours a day, 7 days a week.  Review our visiting hours and polices page for visitor hours.

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

American Lake
Patient Name (Patient Room Number)
c/o VA Puget Sound
9600 Veterans Drive
Tacoma, WA 98493

Patient Name (Patient Room Number)
c/o VA Puget Sound
1660 South Columbian Way
Seattle, WA 98108

For the location of an inpatient or their phone number, call 1(800) 329-8387 then press "0" to speak with an operator. Ask to be transferred to the patient's room.

Appointment Scheduling and General Information

For general information about VA Puget Sound, including how to schedule an appointment, and apply for VA health care call 1(800) 329-8387, Ext. 71234; Monday – Friday, 8 a.m. - 4 p.m. For more information about appointments, visit our appointments page or visit MyHealtheVet.

Patient Advocates

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Nurse Information Line

To speak with nurse about a medical condition, call 1(800) 329-8387, option 4.

Your Medical Records and the Release of Information Office

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact Office of Public Affairs (206)764-2317 or email at


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